Last Updated: June 2026
Customer Cancellations
Orders cancelled at least 24 hours before pickup may be eligible for a full refund.
Same-day cancellations may not be refundable due to food preparation and ingredient costs.
Incorrect Orders
If an order is incorrect due to our error, please contact us immediately and we will work with you to resolve the issue.
Uncollected Orders
Orders not collected during the selected pickup period may not be eligible for a refund.
Sold Out or Unavailable Items
If we are unable to fulfill your order due to stock availability, a full refund will be provided for any amount already paid.
Payment Refunds
Approved refunds will be returned using the original payment method where possible.